Category: Consumer Protection

LensCrafters’ Bait-and-Switch Scam: AVP

By , October 6, 2008

October 6, 2008 — I’m angry today, because I’ve just wasted two trips to LensCrafters, and now must start over from scratch looking for new eyeglasses.

I wanted to buy new glasses. I knew what I wanted, and I had my prescription (written by the nice lady at the EyeExam office inside LensCrafters, for the bargain price of just $59.95). However, the salespeople I spoke with (and the general manager) kept trying to pitch me on “upgrades” — featherweight lenses, anti-reflective coating, and the “new thing” called AVP (for “Advanced View Progressive,” not “Alien Vs. Predator”). Read more »

Is This Contact Lens Defective? (2002)

By , September 5, 2002

(September 5, 2002)  I’ve worn glasses for nearly 35 of my 42 years. Read more »

Trying to Buy a PVR (DVR)

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By , April 21, 2002

April 21, 2002 — After many months hearing friends and colleagues boast about their “Personal Video Recorders” (TiVo or ReplayTV), I finally decided today that it was time to plunk down some cash on a new toy. My plan was to buy a ReplayTV device, or if for some reason that didn’t work out, I’d buy a TiVo.

This is not a story about my great experience with a personal video recorder. Indeed, it is not really a story about personal video recorders at all, because it turns out that nobody sells them any more. Read more »

The AT&T @Home Fiasco: A New Business School Case (2001)

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By , December 2, 2001

December 2, 2001 — This story comes in several parts. Read more »

Trust But Verify: Internet Service Providers, Direct Email, and Investments

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By , December 11, 1999

December 11, 1999 — Sometimes an idea sticks in my mind, and I find that it represents a common theme between a series of unrelated events. Recently, for me, one such theme is “trust but verify.” Read more »

I Was Wrong (About this email virus)

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By , December 11, 1999

(December 11, 1999) Oops.  I was wrong.

For years, I have received emails from friends and strangers alike, urgently warning me about email viruses that could be triggered simply by reading an email message. Read more »

Yahoo Does the Right Thing (GeoCities Terms)

By , July 7, 1999

Today, Yahoo finally did the Right Thing, creating and posting new “Terms of Service” for its GeoCities web sites.  Yahoo has finally removed the unnecessarily broad license language it had earlier sought to trick “homesteaders” into accepting. The new terms of service are posted at http://docs.yahoo.com/info/terms/geoterms.html Read more »

Boycott Barnes and Noble (spam) (1997)

By , August 5, 1997

Boycott all Spammers! Read more »

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